Terms and Conditions

1. Scope of Business and Products

1.1 Primary Products — Custom Closets

Laturine LLC, doing business as Miami Closets Express, primarily specializes in custom closet solutions, including but not limited to: walk-in closets, reach-in closets, custom closet systems, closet organizers, shelving and storage solutions, and related closet products and accessories.

1.2 Additional Products and Services

In addition to our primary closet products, the Company may offer invisible doors (flush-mount door systems), custom cabinetry, and any other products as agreed in writing with Customer ("Additional Products"). All terms and conditions herein apply equally to closet products and Additional Products unless specifically stated otherwise.

1.3 Custom Manufacturing

All products are custom-manufactured or custom-configured to Customer's specifications and cannot be returned, exchanged, or refunded once production begins, except as provided in the warranty section.

2. Formation and Acceptance of Agreement

2.1 Binding Acceptance

This Agreement becomes binding and enforceable upon the FIRST to occur of any of the following:

• (a) Customer's signature on any quote, proposal, contract, or related document;
• (b) Customer's submission of any payment (deposit, prepayment, or otherwise);
• (c) Customer's written authorization to proceed with work;
• (d) Customer's written approval of designs, drawings, or specifications;
• (e) Customer's acceptance of delivery of any goods or services;
• (f) Customer allowing Company to commence any work, design, production, or installation activities with Customer's written or documented consent.

2.2 Complete Agreement

This document, together with any attached quote, proposal, drawings, and specifications, constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, or agreements, whether written or oral. No employee or representative of the Company has authority to modify these terms except through a written amendment signed by an officer of the Company.

2.3 Modifications

Any modifications to this Agreement must be in writing and signed by both parties. Verbal modifications or representations are not binding.

3. Quotation Terms and Validity

3.1 Quote Validity Period

All quotations are valid for ten (10) business days from the date of issuance unless otherwise specified in writing. After this period, pricing, availability, and specifications are subject to change without notice.

3.2 Nature of Estimates

The quotation provided represents an estimate based on the design concept and information provided by Customer at the time of quote. The quoted price is fixed for the scope of work described, provided production begins within the quote validity period and no changes to specifications occur.

3.3 Reference Images

Any reference images or third-party designs shown to Company ARE NOT PART OF THE SCOPE OF WORK unless explicitly incorporated into the final written specifications and design drawings approved by both parties.

4. Payment Terms

4.1 Payment Structure — Closet Orders

For all closet orders, the following payment structure applies:

DEPOSIT (50%): Due upon acceptance of quote, before production begins. Of this deposit, a design fee (if applicable) is NON-REFUNDABLE immediately. The remainder is refundable if Customer cancels BEFORE production begins.

"Production Begins" is defined as: the date when materials are ordered from suppliers OR manufacturing work commences, whichever occurs first. Company will notify Customer in writing when production begins.

BALANCE (50%): Due upon notification of readiness and BEFORE delivery to Customer. Company reserves the right to require full payment before releasing goods.

4.2 Payment Structure — Invisible Door Orders

For all invisible door (special order) products, the following payment structure applies:

DEPOSIT (70%): Due upon acceptance of quote, before production/ordering begins. This deposit is NON-REFUNDABLE once the order has been placed with the manufacturer.

BALANCE (30%): Due upon arrival of doors at our warehouse and notification that we are ready to deliver to Customer. Payment must be received BEFORE delivery to Customer.

4.3 Late Payment

Any payment not received when due will accrue interest at 1.5% per month (18% per annum) or the maximum rate permitted by Florida law, whichever is less. Company may suspend all work and withhold delivery until payment is received.

4.4 Payment Methods

Company accepts payment by credit card, check, wire transfer, cash, or other methods as agreed. Customer is responsible for all payment processing fees if applicable.

5. Production Timeline

5.1 Standard Production Timeline — Closets

The standard production timeline for closet orders is seven (7) to fourteen (14) business days from the Start Date to completion, for standard sizes and subject to material availability.

5.2 Special Order Timeline — Invisible Doors

The production and delivery timeline for invisible doors is two (2) to three (3) months from the Start Date. Manufacturing lead times are subject to manufacturer schedules and may be extended for reasons beyond the Company's control.

5.3 Start Date Definition

"START DATE" is defined as the date when ALL of the following conditions are met:

• (a) Final specifications and technical details have been completely approved in writing by Customer;
• (b) All required deposits and payments due to date have been received and cleared;
• (c) All information and decisions required from Customer have been provided;
• (d) For installation projects: site measurements have been completed and verified.

5.4 Timeline Exclusions and Extensions

The production timeline is subject to extension for delays caused by: Customer delays in providing approvals, payments, decisions, or information; Customer-requested changes or modifications; material supplier delays or shortages; force majeure events; and circumstances beyond Company's reasonable control. The timeline will be extended day-for-day by the duration of any such delays.

5.5 No Liability for Consequential Damages Due to Delays

Company is NOT LIABLE for any indirect or consequential damages, costs, or losses incurred by Customer due to delays, including but not limited to: additional rent, moving costs, storage fees, lodging expenses, lost use of property, or any other consequential damages.

6. Design Approval and Specifications

6.1 Technical Specifications Required

For custom products, Customer must provide or approve detailed technical specifications including: dimensions, materials, finishes, hardware selections, and all other relevant details.

6.2 Design Approval — Written Confirmation Required

Final specifications become APPROVED and BINDING only upon Customer's explicit written approval via email or signed document. Verbal approval does NOT constitute final approval.

6.3 Customer Response Timeline

Customer will review and respond to Company's specification requests within five (5) business days. If Customer does not respond, Company may suspend work and project timelines will be extended accordingly.

6.4 Design Lock

Once written approval is provided, specifications are LOCKED and BINDING. Customer may not later claim different specifications were approved unless explicitly stated in the final written approval.

7. Changes, Modifications, and Cancellations

7.1 Changes Before Production

Changes may be requested within forty-eight (48) hours of specification approval, provided production has not begun. Changes require written agreement and may result in additional charges and timeline delays.

7.2 Changes After Production Begins

Once production has begun, changes are subject to Company approval, significant additional costs, and timeline extensions. Company may decline change requests if technically impractical or if materials have already been ordered/cut.

7.3 Cancellation Before Production

Customer may cancel before production begins and receive refund of deposit MINUS any non-refundable design fee. Cancellation must be in writing.

7.4 Cancellation After Production Begins — No Refund

If Customer cancels after production has begun, ALL PAYMENTS ARE NON-REFUNDABLE. Customer remains liable for full contract price including remaining balance due. Company reserves the right to pursue collection of outstanding amounts.

8. Delivery and Installation

8.1 Delivery Scheduling

Company will coordinate delivery with Customer. Customer must provide reasonable advance notice to reschedule. Repeated rescheduling may result in storage fees.

8.2 Inspection Upon Delivery — Critical

Customer MUST inspect all items at time of delivery before driver leaves. Any visible damage, missing items, or discrepancies must be noted on delivery receipt and photographed immediately. Claims for visible damage or missing items will NOT be accepted after driver leaves.

8.3 Hidden Defects

For defects not visible during delivery inspection, Customer must notify Company within five (5) business days of delivery with photographic evidence. After this period, products are deemed accepted.

8.4 Installation Prerequisites

For installation projects, Customer is responsible for: ensuring site is ready (clear, clean, accessible), confirming utilities are available, providing accurate measurements, ensuring compliance with building codes and permit requirements, and removing existing fixtures if specified in quote.

8.5 Installation Completion and Acceptance

Upon substantial completion, Customer will conduct walkthrough inspection with Company representative. Minor punch list items will be documented and completed within a reasonable timeframe. Final payment is due upon substantial completion, not upon completion of all punch list items.

9. Warranty

9.1 Limited Warranty

Company warrants closet products against defects in materials and workmanship for five (5) years and hardware for two (2) years from date of delivery/installation. Invisible door products are warranted for two (2) years. This warranty covers only manufacturing defects and does not cover normal wear, improper use, or damage from external causes.

9.2 Warranty Exclusions

Warranty does NOT cover: damage from improper installation (if customer-installed), normal wear and tear, abuse or misuse, modifications by others, exposure to excessive moisture or humidity, failure to maintain products, damage from acts of nature or accidents, finish changes due to natural wood aging or UV exposure, and damage from improper cleaning products.

9.3 Sole Remedy

Company's sole obligation under warranty is to repair or replace defective products at Company's discretion. Company shall have no other liability. COMPANY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE.

9.4 Warranty Claim Procedure

To make a warranty claim, Customer must: provide written notice within thirty (30) days of discovering defect, provide photographic evidence, allow Company to inspect, and not attempt repairs without Company authorization.

10. Returns and Refunds

10.1 Custom Products — No Returns

All products are custom-manufactured to Customer specifications and CANNOT BE RETURNED, EXCHANGED, OR REFUNDED once production begins, except as covered under warranty for defects.

10.2 Customer Satisfaction

Company strives for customer satisfaction. If Customer is dissatisfied with finished product, Company may offer remedial work or negotiated resolution, but is not required to provide refund for custom products properly manufactured to approved specifications.

11. Indemnification

Customer agrees to indemnify, defend, and hold harmless Company and its officers, employees, agents, and subcontractors from any claims, damages, losses, liabilities, costs, and expenses (including attorney fees) arising from: Customer's misuse of products, improper installation by Customer or third parties, failure to maintain products, modifications to products, violations of building codes or regulations, property damage or personal injury at Customer's property (except as directly caused by Company negligence), and Customer's breach of this Agreement.

12. Mechanic's Lien Rights

Company expressly reserves all mechanic's lien rights under Florida law. If Customer fails to make any payment when due, Company may file a mechanic's lien against Customer's property for the unpaid amount plus interest, costs, and attorney fees.

13. Collection Costs

If Company must pursue collection of unpaid amounts, Customer agrees to pay all collection costs including reasonable attorney fees (minimum 33% of amount owed), court costs, collection agency fees, and interest at 1.5% per month or maximum legal rate.

14. Intellectual Property

14.1 Design Ownership

All designs, drawings, technical specifications, and creative work product created by Company remain the exclusive intellectual property of Company. Customer receives only a limited, non-exclusive, non-transferable license to use designs solely for the specific project.

14.2 Restrictions on Use

Customer may NOT: reproduce designs for additional projects, share designs with competitors or other manufacturers, modify designs without written permission, or use designs for commercial reproduction.

14.3 Design Portfolio Rights

Customer grants Company the right to photograph and document completed work for Company's portfolio, marketing materials, and promotional purposes.

15. Limitation of Liability and Damages

15.1 Maximum Liability Cap

COMPANY'S TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY CUSTOMER TO COMPANY UNDER THIS AGREEMENT.

15.2 Exclusion of Consequential Damages

TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: lost profits, loss of use, additional rent/mortgage/housing costs, moving or storage expenses, lodging costs, cost of substitute products, business interruption, emotional distress, or any other economic losses.

16. Force Majeure

Company shall not be liable for delay or failure to perform due to circumstances beyond reasonable control, including: acts of God, war, terrorism, pandemic, fire, labor disputes, supplier shortages, supply chain disruptions, utility failures, government restrictions, or other unforeseeable events. Deadlines shall be extended by duration of force majeure event plus reasonable period to resume operations.

17. Dispute Resolution and Arbitration

17.1 Pre-Arbitration Negotiation

Before initiating arbitration or legal action, parties must: provide written notice describing dispute, allow thirty (30) days for good faith negotiation, and participate in at least one meeting to attempt resolution.

17.2 Binding Arbitration Required

IF NEGOTIATION FAILS, ANY AND ALL DISPUTES SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in Brevard County, Florida, governed by Florida law.

17.3 No Class Actions

CUSTOMER WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION. Claims may only be brought individually.

17.4 Waiver of Jury Trial

CUSTOMER HEREBY WAIVES ANY RIGHT TO TRIAL BY JURY in any action related to this Agreement.

17.5 Prevailing Party Attorney Fees

The prevailing party in arbitration or litigation shall be entitled to recover reasonable attorney fees and costs from the non-prevailing party.

18. Governing Law and Jurisdiction

This Agreement shall be governed by the laws of the State of Florida, without regard to conflicts of law principles. To the extent court proceeding is permitted, it shall be brought exclusively in state or federal courts in Brevard County, Florida.

19. General Provisions

If any provision of this Agreement is found unenforceable, the remaining provisions remain in full force. Company's failure to enforce any right is not a waiver. This Agreement may not be assigned by Customer without Company's written consent. All notices must be in writing and sent to the addresses listed below.

Contact Information

Laturine LLC
d/b/a Miami Closets Express
8040 N Atlantic Ave
Cape Canaveral, FL 32920
Phone: (321) 488-2353 | (850) 238-9747
Email: [email protected]
Website: miamiclosetsexpress.com